Our partnership does not end after the sale.
At Mix Fiber, we believe that quality service doesn't end with installation, but begins afterward.
We provide after-sales support to ensure the best performance of your product or service.
First visit after the sale: Free
- Free installation visit.
- We ensure quality implementation and together we begin the journey to perfect operation.
One free follow-up visit
- Within the first 7 days of installation.
- Through it, we aim to:
- Ensure quality performance.
- Answering your questions.
- Address any feedback immediately.
Subsequent visits: fixed fee
- Any visit after the free visit will be charged:
- For example: 200 riyals per visit (may vary depending on the service or location).
- The visit will be scheduled within two business days of your request.
- Fees do not include :
- Spare parts.
- Additional services (such as modifications not covered by the contract).
⚠️ Important Notes - To ensure an effective technical support experience
We encounter some situations frequently, and we would like to clarify them to ensure transparency and mutual respect:
1. The warranty does not cover misuse or third party interference.
- If the fault results from:
- Installation or modification by an unlicensed plumber, electrician, or other person .
- Tampering, misuse, or customer interference.
- The damaged service or part is not covered by the warranty .
- Example: If a plumber breaks the wiring in our system, the repair is the customer's responsibility.
2. Warranty does not mean free repeat visits.
- The warranty includes repairing any defect caused by a manufacturing defect or sudden breakdown .
- Does not include :
- Repeat visit requests for the same issue after it has been addressed.
- Immediate visits outside the schedule without arrangement.
3. Communicate only through official channels.
- To ensure work organization and rapid response:
- Please do not contact technicians directly or send them without coordination.
- Requests sent via personal messages or private numbers will not be considered.
- All orders are sent via:
- Official number: 0568000504
- Support platform or approved WhatsApp.
4. Dates are determined according to the technical schedule.
- We respect your time, and we hope you respect our team's time.
- During peak times or seasons , visits are scheduled according to:
- Availability.
- Priority.
- Nature of service.
- Immediate requests are considered depending on the circumstances, but immediate execution cannot be guaranteed .
5. Common cases we would like to clarify
Our partnership does not end after the sale.
We value your trust and always strive to provide you with a service worthy of your trust.
For any inquiries or support requests, we are always available via:
0568000504
www.mix-fiber.sa
With sincere appreciation,
Mix Fiber Foundation - Technical Support Team